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3rd November 2014

Privately arranged social and palliative care to be subject to Ombudsman scrutiny in Wales

People receiving privately-arranged social care and palliative care in Wales are to have the right to complain to the Public Services Ombudsman. Previously the right to complain to the ombudsman has only applied to those receiving services arranged by local authorities or health boards.

The move by the Welsh Government, which has made a change to the law to cover private care providers, will mean that these providers will also now be subject to scrutiny by the ombudsman. The change in the law came into force on Saturday, November 1, 2014.

Health Minister Mark Drakeford said: "Extending the remit of the Public Services Ombudsman for Wales to cover privately arranged or funded social care and palliative care services is a significant enhancement for citizens and will contribute to our overall objective of improving care and support for all people.

"These new powers clearly demonstrate that everyone who makes a complaint about care they receive has a right to be listened to and have their concerns addressed effectively."

Read more on this story

Welsh Goverment: New rights to complain about private social services and palliative care services come into force

BBC News: Private palliative and social care providers face scrutiny

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